At Travel Leaders/Bentley Hedges Travel, our travel agents are your personal guides to the world and offer the one-on-one attention and expertise that you deserve. The more your travel agent knows about you, the better they will be able to pull together the best options and provide you with a perfect vacation.
BRIEF INTRODUCTION TO TRAVEL LEADERS/BENTLEY HEDGES TRAVEL
Bentley Hedges Travel, headquartered in Oklahoma City, Oklahoma was founded in 1970 when Bentley was preparing to retire from the FAA. Bentley Hedges Travel is now the third largest travel agency in Oklahoma. Our company successfully administers flexible and customized travel management programs for our customers. To expand our travel management network, we became an associate of Travel Leaders, headquartered in Plymouth, Minnesota. Travel Leaders Franchise Group is the largest travel agency franchisor in North America with over 1,250 system-wide full-service and client-dedicated franchised locations that produce annual sales of over $5 billion. Travel Leaders Franchise Group has been named the top travel business franchisor by Entrepreneur Magazine for the past 14 consecutive years. Cruise and Tour Vacation travel is 80% of our business focus, with 20% of our focus on Business Travel Management and Corporate Cost saving. As a member of Travel Leaders and with the support of our suppliers we are able to pass along to you our customer exceptional values. Bentley Hedges, Chairman/Founder and his daughter/partner Angela Hendricks, President/CEO, manage the day-to-day operation of the company. Travel Leaders/Bentley Hedges Travel is known as a customer-driven organization, defined by three principles that guide us in our relationships and our business practice.
VISION- VALUE- EXCELLENCE
VISION- Travel Leaders/Bentley Hedges Travel is recognized as a visionary in the travel management and vacation travel industry. Since our inception, we have anticipated the future and pushed conventional boundaries to bring about and stay current with the many changes in our industry. Our employees and partners constantly examine the marketplace and stay current on emerging technology solutions to address challenges in the travel industry. A step you as our valued customer do not have to do.
VALUE- Delivering on a vision and providing excellent service in a cost-effective manner translates into value. It is essential in our corporate culture to value our employees and partners. By offering employee reward, recognition and career development programs, we encourage a high level of employee performance and satisfaction. An employee who is aware of his or her critical value to our company in turn produces value for our customer, whether it is returned in the form of consultative solutions, cost savings or simply getting a delayed traveler home! We know that a happy, educated and visionary employee is a great asset to our company and to our customers.
EXCELLENCE- Our combination of products and service are only as valuable as the quality in which they are delivered and implemented. At Travel Leaders/Bentley Hedges Travel, we strive for excellence in every area in which we work. Our executive structure empowers each staff member with immediate and responsive decision-making solutions at the time they happen. Our employees are educated on customer requirements and protocol. We create measurements to ensure that our customers are receiving the services and performance they expect from Travel Leaders/Bentley Hedges Travel and we accept responsibility for the delivery and success of your travel plans.